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At The Beauty Lounge, we prioritise speed and care so you can enjoy your skincare and beauty essentials as soon as possible.
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Same-Day Dispatch: Orders placed before 12 PM (GMT+1) are processed and dispatched on the very same working day.
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Real-Time Tracking: As soon as your parcel leaves our hands, you will receive a tracking number to follow your beauty delivery every step of the way.
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Shipping Fees: Radical Transparency: We don't believe in "fake free shipping." Quality packaging, fair wages for our team, and reliable couriers have a real cost. We absorb the vast majority of these expenses to offer you the lowest possible rate. No marketing gimmicks, just honest service.
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Global Shipping: We ship worldwide. Please note: For international orders outside the EU, any local customs duties or taxes are the responsibility of the recipient.
Easy Returns & Exchanges
We want you to love your purchase. If something isn't right, our return process is straightforward and fair.
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14-Day Return Window: You have 14 days from receipt to return your items. Please contact us first to receive your Return Merchandise Authorisation (RMA).
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Product Condition: Due to hygiene standards for cosmetic products, returns are only accepted for unopened, unused items with all original seals and packaging intact.
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Fast Refunds: Once your return is inspected, we process your refund to the original payment method within 7 working days.
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Hassle-Free Exchanges: Need a different shade or product? Contact our team, and we will guide you through a quick exchange process.
Delivery Page FAQ (UK Version)
Q: What are the shipping times for my beauty orders? A: At The Beauty Lounge, orders are processed within 24-48 working hours. Depending on your location, your skincare and makeup essentials will typically arrive within 3 to 7 business days.
Q: Why isn't delivery completely free? A: Let’s be honest: teleportation technology isn’t quite there yet! At The Beauty Lounge, we believe in radical transparency rather than "fake free" shipping.
Between hand-picking your items, using high-quality protective packaging, and partnering with reliable couriers, there’s a lot of behind-the-scenes magic involved. We absorb the vast majority of these costs to keep your fees to a minimum. We believe that top-tier service and fair wages for our amazing team are worth more than a marketing gimmick. High quality, fair price—no fairytales!
Q: How can I track my beauty parcel? A: Once your order is dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor your delivery’s progress in real-time.
Q: What happens if my order arrives damaged? A: Customer satisfaction is our priority. If your beauty products arrive damaged, please contact our support team within 48 hours with a photo of the parcel. We will arrange a replacement or refund immediately.