Frequently Asked Questions

Everything you need to know, before, during and after your order

Find answers to our most common questions below. Still have a question? Contact us at hello@thebeautylounge.com.

Orders

How can I track my order?

As soon as your order ships, you'll receive an email with your tracking number. You can also check your order status anytime from My Account.

Can I modify or cancel my order?

As long as it hasn't shipped yet, contact us at hello@thebeautylounge.com. Once shipped, our standard return process applies.

I didn't receive a confirmation email, what should I do?

Please check your spam folder first. If you still can't find it, contact us with your name and approximate order date.

Delivery

What are your delivery times?

Full details are available on our Delivery & Returns page. A tracking email is sent as soon as your parcel ships.

What if my parcel arrives damaged or incomplete?

Contact us within 48 hours of receipt with photos of the parcel and affected products — we treat these requests as a priority.

Returns & Refunds

How do I return a product?

The full process is available on our Delivery & Returns page. Products must be unopened, unused, and in their original packaging.

How long does a refund take?

Once your return is received and checked, your refund is issued to your original payment method within 14 days maximum.

Payment

What payment methods do you accept?

Stripe, PayPal, Revolut and crypto (BTC, ETH). Full details on our Secure Payments page.

Products & Brands

Are your products authentic?

Always. We curate brands with deliberately limited distribution — Studio Harcourt Paris, Paul & Joe Beauté, Opalis Paris, Skin Doctors — sourced exclusively through official channels.

My Account

How do I delete my account or personal data?

Still have a question?

hello@thebeautylounge.com